What if I have an emergency and have to rush to a hospital not covered in the network? Will I get reimbursement?

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Yes. When you get treatment in a hospital not included in the network, depending on terms of your health insurance policy, your insurer will reimburse your bills. Make sure you inform them within 24 hours of admission into the hospital with details of your health card, hospital, illness, room number etc. After review, you will receive a claim form to fill and return to the insurer with the relevant documents such as hospital bills, payment receipts, discharge summary, medical reports and others specified in the claim form.